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about us

Chairman, Tan Sri Dato’ Seri Dr. Syed Hamid Bin Syed Jaafar Albar

About SPAD

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It gives me great pleasure to welcome you to the official website of SPAD.

As Malaysia’s land public transportation planner and regulator, SPAD recognises that the nation’s continued success depends on an efficient and reliable transport network that can quickly adapt to the changing needs of our nation. In setting out to achieve this key Government Transformation Agenda, four strategies were implemented when SPAD was incepted in 2010: Strengthening the regulatory framework; Increasing transport capacity; Promoting seamless connectivity; and Establishing a robust monitoring and enforcement mechanism.

In 2013, the Government approved the National Land Public Transport Master Plan formulated by SPAD for the years 2012 – 2030, outlining the direction for land public transport development with the aim to achieve a 40% public transport modal share for urban areas by 2030. The National Master Plan sets the targets, strategies, and policies that will guide public transport planning throughout Peninsular Malaysia as we strive to build people centric mobility of the future.

When we began the SPAD journey, we placed the needs of the rakyat at the very heart of our plans. Over the past five years, we have worked hard to implement a wide array of land public transport system to provide connectivity for Malaysians. However, public transportation networks, reach and regulatory reforms alone cannot measure the success of a transport system. We believe that the success of the land transport network is also measured by the reliability and efficiency of the services offered.

Hence, on-time performance is one of the key areas that SPAD facilitates to ensure that operators continue to raise service reliability and standards across all modes. The annual Customer Satisfaction Survey (CSI) which gathers feedback about land public transport shows a positive increase in the satisfaction index from 48% (2010) to 74% (2015). According to the Survey, commuters are most satisfied with the rail services, i.e. LRT, KTM, and ERL. This indicates that we are on the right track; however, the road ahead will not be short of challenges as we strive to drive greater reach and integration.

As the country moves ever closer to becoming a high-income nation by 2020, our work will become even more challenging, but we remain committed to transform the land public transport to become the rakyat’s mode of choice.

Once again, I welcome you to browse through the SPAD website and learn about the various initiatives and projects that are being implemented in synergy with stakeholders. I also would like to encourage you to share your suggestions, views and feedback by sending them to aduan@spad.gov.my.

Thank you.

TAN SRI DATO’ SERI DR. SYED HAMID BIN SYED JAAFAR ALBAR
Chairman
Suruhanjaya Pengangkutan Awam Darat