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Making Public Transport a Seamless Experience with Terminals and Stations

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To help commuters make the entire journey from first to last mile, SPAD has coordinated and assisted in the building of integrated stations in fast-urbanising towns and cities across the nation. 

Today, integrated facilities such as KL Sentral in the heart of Kuala Lumpur; Terminal Berspadu Selatan (TBS) which is located in the southern area of Kuala Lumpur; Terminal Amanjaya in Ipoh, Perak; and Melaka Sentral in the state of Melaka are making the public transit experience more convenient and seamless for commuters.

Alongside being a one-stop terminal for public transport, each major station also offers facilities such as ample parking space and pedestrian walkways that further connects the commuter to their next transit point.

Adding to this convenience are the Hentian Akhir Bandar (HABs) situated throughout the Greater Kuala Lumpur and Klang Valley (GKL/KV) which bring various forms of public transport under one roof. At present, there are four HABs in GKL/KV, which are; HAB Pasar Seni (serving 23 routes), HAB Munshi Abdullah (serving 7 routes), HAB Jalan Silang (serving 19 routes), and HAB Wira Damai (serving 4 routes).

KL Sentral, the largest railway station in Southeast Asia, is Kuala Lumpur’s main integrated transportation centre that provides linkages to urban and suburban areas, with connectivity to Kuala Lumpur International Airport (KLIA/KLIA 2), Putrajaya, Cyberjaya, and other states across Peninsular Malaysia. Serving over 58 million passengers annually, KL Sentral offers direct access to six rail systems and links to major highways. Further convenience is provided with 9354 parking bays in the KL Sentral area.



TBS, which was the first ITT (Integrated Transport Terminal) launched in 2011, is equipped with various facilities, including 55 bus platforms, 150 taxi parking bays, 1000 car parking bays, and 1800 seats that are made available to provide comfort to all south-bound, east coast and north-bound express bus and stage bus passengers. 

Acting as a short distance stage bus hub is Pudu Sentral, which also connects to the LRT (Light Rail Transit) Ampang Line via the Plaza Rakyat station. Commuters can travel to a variety of national destinations via the stage buses that operate from Pudu Sentral, including KLIA and KLIA 2, Sabak Bernam, Teluk Intan, Tanjung Malim, Seremban, Genting Highlands and Ipoh. The hub also offers taxi services to Genting Highlands for holiday goers. On 23 September 2012, Pudu Sentral was established as an Urban Transformation Centre (UTC), and several offices under various government agencies were opened, including SPAD’s own Pudu branch, which provides licensing, complaints management and documentation services. 

Outside of the Greater Kuala Lumpur and Klang Valley area, integrated stations are also present in key cities that are developing to become urban hubs, such as Ipoh in Perak, where Terminal Amanjaya serves as a one-stop bus terminal for in-bound and out-bound commuters. Destinations that are reachable from Terminal Amanjaya include Alor Setar, Kuala Lumpur, Seremban, Perlis, Melaka and Penang. The terminal currently offers 400 car parking bays and 50 motorcycle parking bays, as well as a budget hotel on its premises for overnight travellers.

Meanwhile, Melaka Sentral serves as a stage bus terminal with buses transporting commuters from the southern state to a host of local destinations including KLIA, Kuala Lumpur, Singapore and Genting Highlands. The station currently has 500 car parking bays on site as well as 200 motorcycle parking bays.

First and last mile connectivity in the country has also been enhanced by the construction of pedestrian walkways and linkages to and from train stations to major destinations such as office buildings and commercial centres, making it easier for passengers. These enhancements fall under the Government Transformation Plan (GTP)’s National Key Areas Results (NKRA) for Urban Public Transport, which aims to ensure that the rakyat find travelling by public transport is feasible and comfortable for daily commuting.

These initiatives, which SPAD is currently assisting to develop, maintain, and plan, are as follows:

The UPT NKRA’s integration initiatives
Park n Ride facilities at public transport stations
A safe parking zone will encourage commuters to utilise the public transport network for their daily journey. Passengers can proceed from their point of origin to the station, park at the designated zone and subsequently; take the train or bus without hassle. SPAD, since its inception in 2010, has overseen the building and establishment of some 20 Park n Ride facilities around the Klang Valley area, at various KTM, LRT, and bus stations.
Integrated stations at strategic locations
Integrated stations are terminals which bring together bus and rail services for the average commuter’s convenience. This is to ensure that passengers have access to several locations and a choice of whether to travel to those spots by rail or road. SPAD continues to oversee the maintenance of such stations and plays a key part in the planning of future integrated terminals in new locations nationwide and in the Klang Valley.
An integrated ticketing system
Streamlining ticket systems allows passengers to make seamless transfers between the different modes of transport available, or to different routes that are required to complete their trip. SPAD has been appointed as the agency in charge of ensuring that this initiative is proceeded with and completed in a timely manner.
Pedestrian walkways
First and last mile connectivity is enhanced by the additional building of pedestrian linkages which allow commuters to travel by foot to their end destination. SPAD is overseeing the construction of pedestrian walkways and provides suggestions on the locations of these linkages.

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