Official Suruhanjaya Pengangkutan Awam Darat (S.P.A.D.) Website

1 800 88 7723 Aduan / Contact SPAD
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about us

User Satisfaction Survey

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The objective of this survey is to gather user satisfaction survey on the performance of the bus operator. Your opinion is very useful to help improve our public transportation services.

Demographic of the survey participant:
Work/BusinessSchool/College/Co-CurriculumLeisureOther
. *
≤ 5 times6 – 10 times11 – 15 times≥ 16 times
. *
≤ 5 minutes6 – 15 minutes16 – 30 minutes≥ 30 minutes
. *
YesNo
Easy access *
Punctuality *
Route information *
Comfort *
Passenger-friendliness *
Limited transportation choice *
YesNo
Long wait *
Expensive fare *
Traffic congestion *
No clear route information *
No or lack of safety & security *
Unpresentable bus personnel *
Old and uncomfortable buses *
No facilities provided for OKU *
Inconvenient bus stops/ terminal locations *
Trips do not follow schedule *
Lack of catchment area *
Service Reliability
Very poorPoorSatisfactoryGoodExcellent
Bus followed scheduled trips *
Bus followed scheduled frequency with <20min delay *
Security & Safety
Very PoorPoorSatisfactoryGoodExcellent
Bus is carefully driven *
Bus follows traffic regulations *
Bus personnel is presentable *
Service Availability
Very PoorPoorSatisfactoryGoodExcellent
Bus follows same route *
Bus operates same hours every day *
Service Comfort
Very PoorPoorSatisfactoryGoodExcellent
Interior of the bus is clean *
Exterior of the bus is clean *
Overall cleanliness passenger’s *
Information
I do not knowNoSometimesYes
I have used the bus operator’s hotline service *
I have browsed the bus operator’s website for bus schedule *
I have seen the route information at the bus terminal/bus stops *
I have seen the bus time table *
Additional Comments/ Remarks
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.